Terms of service
Last updated May 2018
The Lawn Shop is owned and managed by
The Lawn Company Limited
The Lawn Centre
Unit 8, Pankhurst Farm
Surrey, GU24 9QR
T: 0871 234 3482
F: 0871 234 3483
We will do what is expected on the tin, getting the products you have ordered out to you within a reasonable time scale, letting you know if there may be a requirement to send an alternative but of equal quality and value product instead, respond promptly to your email or telephone requests as we would like to receive your repeat business and hope that you tell others about us. Failing this, we would expect you to contact our team and have a moan just ahead of us sorting any problem that you may have still unresolved with our level of customer service. We are ISO 9001 Quality Assured and proud of it.
Please read these Terms and Conditions also referred to as Conditions of Use carefully before ordering from this website operated by The Lawn Company Limited. By using our website you agree to be legally bound by these Terms and Conditions. These Terms and Conditions may be modified and posted on our website from time to time.
During the check out procedure you will be asked to agree to these Terms and Conditions. In doing so you are consenting to our Terms and Conditions.
If you have a concern or complaint about a Product or Service you have received from us, please contact us via email firstname.lastname@example.org or by post to the address above.
Prices listed are in GBP and are subject to VAT at the prevailing rate. A carriage charge will be applied to the order if the product is not listed as Carriage Paid.
We may change the advertised price of a Product at any time. The price you pay will be the price in force at the time of your order. We will validate the price on your order as part of the acceptance procedure. We try to ensure prices displayed on our website are correct at all times. Should a pricing error arise, we will inform you. If a products correct price is higher than that stated on your order you will have the opportunity to either proceed or cancel the order.
Due to administrative reasons and the danger of card fraud, payment of your order is via our chosen secure payment provider WorldPay Merchant Services, where we do not see your card details or by debit or credit when the details of which are taken when the order is placed. Cheques are also acceptable as a form of payment. In the instance of paying by cheque (made payable to The Lawn Company Limited) you should post the cheque and details of your order to The Lawn Company, The Lawn Centre, Unit 8, Pankhurst Farm, Bagshot Road, West End, Woking, Surrey. GU24 9QR. Please ensure you clearly give details of the product you are ordering, your name and address and the delivery address and a telephone number. Cheques will be cleared before products are dispatched. The Lawn Company Ltd has the right to refuse any order.
You undertake that all details you provide to us for the purpose of purchasing products or services which may be offered by us on our website will be correct, that the credit or debit card which you use is your own. We reserve the right to obtain validation and verification of the authenticity of your credit or debit card details before providing you with any products or services.
All Products offered on this website are available for delivery everywhere in mainland UK, excluding the Scottish Highlands. Outside of mainland UK products can be made available by special arrangement. Most products can be made available for delivery to Channel Islands, Republic of Ireland, Isle of Wight, Isle of Man and the Scottish Highlands and Islands with an extra delivery charge – please see Shipping and Returns for details.
All Products are subject to availability. Information regarding our normal delivery times for products can be found on our web site by clicking on Shipping and Returns information. If the product you order is not available for dispatch within our usual timescales (as indicated under Shipping and Returns information on this web site) but will be available for dispatch within 30 days, your order will be placed on backorder for dispatch within this 30 days. In the event that we are unable to supply the product within a maximum of 30 days, we shall notify you as soon as possible. In this instance you have the right to leave your order on back order or to cancel your order and receive a full refund.
The Lawn Company Limited has the right to cancel an order at anytime.
Shipping and Returns
Please refer to the appropriate section on this web site for information on Shipping and Returns
We may assign, transfer, novate or subcontract any or all of our rights and obligations under these Terms and Conditions at any time.
We may alter these Terms and Conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version. You must check the Terms and Conditions on the website regularly. If any provision or terms of these Terms and Conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other Terms and Conditions and shall be deemed to be deleted from them.
These Terms and Conditions and your use of our website are governed by English law and you submit to the non-exclusive jurisdiction of the English Court.
Except in respect of a payment obligation, neither you nor The Lawn Company Limited will be held liable for any failure to perform any obligation to the other due to causes beyond your or The Lawn Company Limited respective reasonable control.
Failure or delay by either party enforcing an obligation or exercising a right under these Terms and Conditions does not constitute a waiver of that obligation or right.
These Terms and Conditions do not confer any rights on any person or party (other than you and/or us) pursuant to the contracts (Rights of Third Parties) Act 1999.
Applicability of online materials
We have used our best endeavours to ensure that our website complies with UK laws. However, we make no representations that the materials on our website are appropriate or available for use in locations outside the UK. Those who visit our website from other locations do so on their own initiative and are responsible for compliance with all applicable laws. If use of our website and/or viewing of it, or use of any material or content on our website or services, or products offered through our website are contrary to or infringe any applicable law in your jurisdiction(s), you are not authorised to view or use our website and you must exit immediately.
The Lawn Company Limited makes no representations and gives no warranties, express or implied that making the products available in any particular jurisdiction outside the UK is permitted under any applicable non-UK laws or regulations. Accordingly, if making the products or any part available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those products are not offered for sale to you. You accept that if you are resident outside the UK, you must satisfy yourself that you are lawfully able to purchase the products. The Lawn Company Limited accepts no liability, to the extent permitted by applicable laws, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the Products by persons in jurisdictions outside the UK or who are nominees of or trustees for citizens, residents or nationals of other countries.
The contents of our website are protected by international copyright laws and other intellectual property rights. The owner of these rights is The Lawn Company Limited its affiliates or other third party licensors. All product and company names and logos mentioned in our website are the trade marks, service marks or trading names of their respective owners, including us. You may download material from our website for the sole purpose of placing an order with us or using our website as a shopping resource. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our website including but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so, for example in order to complete any test or questionnaire.